Contact Centre Executive

• High Profile Role
• Negotiable Salary
• Progressive Company

This is an opportunity not to be missed. Join a high performance culture and work with a passionate team of Executives who will stop at nothing to reach their goals. This role is not for the faint hearted and you will be required to develop industry leading strategies that will see an already successful business reach new heights. As a senior leader with in the business you will be required to lead and mentor the Contact Centre Managers to ensure that optimum performance is achieved with in the Contact Centre. This is an executive position which the company envisions will lead to an even more senior role with in the next 2 years.

This position is responsible for the outcomes of all inbound and outbound calls made to the sales and service teams as well as ensuring that optimal performance is achieved against set KPI\'s .

This role will be measured in the following areas:

• Your ability to manage internal and external relationships
• The revenue generated from Contact Centre Divisions
• Staff retention rates
• Strategic initiatives and subsequent change programs/project management
• Increasing customer services and sales results across the business

To be successful in this role it is essential that you have experience running large Contact Centers and a track record of success. Exceptional communication and influencing skills are required as the successful candidate will have constant interaction with senior executives and the CEO. Due to the nature of the industry and the existing company culture we are looking for a person who is used to ever changing environments, has no fear of speaking their mind and expects success.

The ideal candidate will come from a communications, banking, finance, superannuation, insurance or outsourcing background. On offer is a salary package commensurate with experience and a clearly defined path to an executive role within a dynamic company.

For more information or a confidential discussion please call Kelly Executive on 03 9204 4234 or apply on line.

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